Get in Touch
Have questions about your campaign? Need help getting started? Our team is here to help you succeed on TikTok.
Email Support
Get help with your campaigns or technical issues
Live Chat
Quick questions and real-time assistance
Partnership Inquiries
Interested in becoming a Viryze partner?
Send us a Message
Whether you have questions about our service, need technical support, or want to discuss partnership opportunities, we'd love to hear from you.
Office Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Weekend: Limited support via email
Response Time
We typically respond to all inquiries within 24 hours during business days.
Quick Answers
How quickly will my campaign start?
Most campaigns start within 24 hours of payment confirmation. Our AI needs time to analyze your video and set up optimal audience targeting.
Can I pause or modify my campaign?
Yes! You can pause campaigns from your dashboard at any time. However, paused campaigns may not be eligible for our performance guarantee.
What if my video gets rejected by TikTok?
If TikTok rejects your video for policy violations, we provide a full refund. We review all videos before submission to minimize this risk.
Do you work with businesses or just creators?
We work with both individual creators and businesses looking to grow their TikTok presence. Our platform is designed for anyone wanting to reach real audiences.
Still have questions?
Check out our help center →